Terms and Conditions - Holeria (Customers)

General Terms and Conditions (T&C) for the Use of the Holeria App

Version: July 2026

1. Provider

Holeria is operated by:
Klug modernisiert & berät
Georg Klug
Ubaldstraße 7
63820 Elsenfeld
hallo@holeria.de
www.holeria.de
(hereinafter referred to as "Holeria")

2. Subject Matter of the Contract

  • Holeria operates a digital platform (app) through which customers can order goods from local retailers and reserve them for collection.

  • Holeria itself does not sell any goods. The purchase contract is concluded exclusively between the customer and the respective retailer.

  • Holeria merely provides the technical infrastructure.

3. Registration

  • Registration is required to use the ordering function.

  • The user is obliged to provide truthful information.

  • Login credentials must be kept confidential.

4. Conclusion of the Contract

  • The presentation of products does not constitute a legally binding offer.

  • By submitting an order, the customer makes a binding offer to the retailer.

  • The contract is concluded when the retailer confirms the order.

5. Prices & Payment

  • The prices stated by the retailer apply, including statutory VAT.

  • Depending on the option selected, payment is made:
    • on site at the shop
    • digitally via the app (if integrated).

  • Payment processing through third-party providers is subject to their terms and conditions.

6. Collection & Availability

  • Pickup
    Goods are collected at the selected time from the retailer's shop.

  • Availability
    The retailer is responsible for the availability of goods.

  • No-Show
    If the goods are not collected, the retailer may rescind the contract.

7. Right of Withdrawal

  • Consumers generally have a statutory right of withdrawal.

  • In particular, there is no right of withdrawal for:
    • perishable food
    • custom-made goods
    • sealed goods after opening

  • The statutory provisions apply (§312g of the German Civil Code, BGB).

8. Liability

  • Holeria is liable only for intent and gross negligence.

  • The retailer is exclusively liable for product quality, food safety or defects.

  • In the event of a slightly negligent breach of duty, Holeria is liable only for a breach of essential contractual obligations.

9. Misuse of the Platform

  • Holeria reserves the right to block users in the event of misuse or false information.

10. Final Provisions

  • German law applies.

  • To the extent permitted, the place of jurisdiction is the company's place of business.

  • If individual clauses are invalid, the remainder of the contract remains effective.